Informed Delivery® by USPS Online Tracking®

Digitally preview your mail and manage your packages scheduled to arrive soon! Informed Delivery allows you to view greyscale images of the exterior, address side of letter-sized mailpieces and track packages in one convenient location.*

* Images are only provided for letter-sized mailpieces that are processed through USPS Online Tracking’ automated equipment

1. Create Your Account

 

Use your personal USPS Online Tracking.com® account or sign up for one today.

2. Verify Your Identity

 

Protect your privacy and personal information by verifying your identity and address

3. Receive Notifications

 

View notifications from any smartphone, tablet, or computer.
 
 

Secure Access

Interact with your incoming mail and packages on the secure, online dashboard.

Preview Incoming Mail

View grayscale images of the exterior, address side of letter-sized mailpieces scheduled to arrive soon.*

Track Packages

Check the delivery status of packages and when they’re scheduled to arrive.

Delivery Instructions

Leave delivery instructions if you won’t be home to accept a package.

Schedule Redelivery

Missed a delivery?
Schedule a package to be redelivered.

Manage Notifications

Set up email and/or text notifications to track the delivery status of your package(s)

Digitally preview your letter-sized mail.

Informed Delivery provides eligible residential consumers with a digital preview of their household’s incoming mail scheduled to arrive soon.* Users can view greyscale images of the exterior, address side of incoming letter-sized mailpieces (not the inside contents) via email or an online dashboard. Check out our FAQs for more details.

* Images are only provided for letter-sized mailpieces that are processed through USPS Online Tracking’ automated equipment

Manage your packages.

Receive USPS Online Tracking® updates for incoming packages, provide delivery instructions, manage notifications, and schedule redelivery.

Frequently Asked Questions

What is Informed Delivery®?

Informed Delivery is a free and optional notification service that gives residential consumers the ability to digitally preview their letter-sized mailpieces and manage their packages scheduled to arrive soon. Informed Delivery makes mail more convenient by allowing users to view what is coming to their mailbox whenever, wherever – even while traveling – on a computer, tablet or mobile device. To automate the sortation and delivery of mail, the United States Postal Service® (USPS) Online Tracking digitally images the front of letter-sized mailpieces that run through automation equipment. USPS Online Tracking is now using those images to provide digital notifications to users in advance of the delivery of physical mail. Informed Delivery benefits the entire household, ensuring that everyone has visibility into mail and package delivery each day. Informed Delivery allows users to take action before important items reach their mailbox, while offering mailers an unprecedented opportunity to engage users through synchronized direct mail and digital marketing campaigns.

How does Informed Delivery® work? What will I see?

Informed Delivery allows users to interact with their incoming mail and packages in one convenient, online location. Users receive email notifications containing grayscale images of the exterior, address side of incoming letter-sized mailpieces that are arriving soon. These images are also accessible on the Informed Delivery dashboard at informeddelivery.usps.com. (Images of larger mail, such as catalogues or magazines, are only provided if the mailer conducts a synchronized digital marketing campaign.) For items with USPS Tracking®, users will be able to view delivery status of packages, provide USPS Delivery Instructions™, manage their notifications, and schedule redelivery from the dashboard. Most USPS domestic packages tied to the address associated with a USPS account will be automatically available on the Informed Delivery dashboard. Users can also receive USPS Tracking updates for incoming packages via separate email or text notifications. The dashboard displays mailpiece images for a seven-day period, while package information will display for 15 days after each package has been delivered. Users can opt-in to receive email or text notifications with status updates for incoming packages, too.

If I live in a ZIP Code™ where Informed Delivery® is offered, why may my address still not be eligible for Informed Delivery?

In order for the feature to provide mail images to the appropriate recipient(s), each multi-unit building on each carrier route must be individually identified and coded to the unit level. While most addresses are coded at this level, this coding process, especially in high density areas, is a work in progress. If you live in multi-unit building and you have successfully registered on usps.com®, but the sign up process indicates that you do not have an eligible address, we are unable to offer you the feature until the coding is complete. Please check back at a later date.

I am unable to sign up for Informed Delivery® since my identity cannot be verified online. Why can’t USPS® verify my identity online? How do I subscribe to this feature if I can’t verify my identity online?

Security and privacy are of high importance to USPS.  The current Informed Delivery sign up process requires you to verify your identity. In some cases, an individual may find that he or she cannot complete online verification. If you are unable to verify your identity within your Informed Delivery account online, you may do so at specific USPS locations that provide Identity Verification Services. To locate the nearest Identity Verification Service locations, please follow the steps below:

    1. Sign in to your personal uspsonlinetracking.com® account.

 

    1. Select “Informed Delivery” in the top right of the page

 

    1. Select “Enroll”

 

    1. Select “Informed Delivery”, located in the Account Management section.

 

    1. If you have already failed to verify your identity online in the last 72 hours, you will see “Verify Your Identity” in red font. Select “Enroll in Informed Delivery”.

 

    1. You will be given the option to pursue In-Person Identity Verification. Select “Opt-in” under this option.

 

    1. You will see a list of USPS locations offering Identity Verification Services near your location.
      1. In the search box below the table, you may type in a new ZIP Code™ location to search for additional Identity Proofing Facilities.

 

    1. Scroll to the bottom of the list and select “Continue to In-Person Proofing.” You will be redirected to a page with more information and receive an email with further instructions.

 

 

Please read the information provided on the Informed Delivery page and bring all required documentation and forms of identification to the Identity Verification Service facility. If you do not follow the steps above immediately after failing the identity proofing process, you will need to wait 72 hours before you may attempt identity proofing again for security purposes.

What does Informed Delivery® cost consumers?
The feature is provided at no additional cost for all Informed Delivery users.
How do I sign up for Informed Delivery®?

Your ability to sign up for Informed Delivery is dependent on living at an eligible residential address and the ability to verify your identity. You will also need to create a personal usps.com® account if you do not already have one. To sign up, follow the instructions below.

    1. Go to informeddelivery.uspsonlinetracking.com.

 

    1. Select “Sign Up For Free.”

 

    1. Enter your address to determine if it is eligible for Informed Delivery.
      1. If your address is not eligible, you may still create an account so you may use USPS Click-N-Ship® or Postal Store by following the prompts.

 

    1. If your address is eligible, login to your usps.com account and skip to step 5 below. If you do not have a usps.com account, create one and then follow steps 4a-4d.
      1. After you create your usps.com account, select “Informed Delivery” in the top right of your profile page.
      2. Select “Enroll” and scroll down to the Informed Delivery box under “Account Management”. Click the box to expand it.
      3. Select the appropriate boxes to agree to the terms and conditions and certify your address, then select “Enroll in Informed Delivery” to continue.
      4. Complete the identity verification questions

    1. Opt-in to Informed Delivery by selecting “Enroll” and fill out your username, password, security questions, and contact information to create your profile.

 

    1. Complete the identity verification process (if you have not already done so when setting up your uspsonlinetracking.com account).

 

  1. You should begin receiving notifications within a week.
How soon after requesting the feature will I get images of my mail and package notifications?

Activation time for the feature may vary, but typically you will begin to receive notifications within three business days.

If I successfully signed up, but have not yet received notifications for packages and/or mail images, what could be happening?

Notifications with mailpiece images will be sent on days when mail is being processed and delivered to the home. Notifications are not sent on days when there is no mail to be delivered, or on Sundays or federal holidays. Package notifications are sent or available online when there is an update on the status of an incoming package. If you are not receiving notifications, you should check spam filter settings and the contents of your deleted items or junk email folder. You should also check the email address designated in your usps.com® profile. It is advised to add USPSInformeddelivery@informeddelivery.usps.com to email contacts as a trusted source to help prevent the spam filter from blocking the feature. Email device and/or provider settings may also prevent or impact the display of images. Your email provider can give further details on the settings required. If you are not receiving notifications by email and would like to, check your Email Opt-In settings on the dashboard at informeddelivery.usps.com. If you would like to receive text notifications about your packages, go to the “Settings” tab in your dashboard and enter your mobile number under the Contact Details section.